Question 1

🚚How long does it take for an order to be delivered?

Accepted Answer

Usually, delivery takes 3–5 working days from the moment the order is created or paid. 📦🕒 It also depends on the number of incoming orders – we try to dispatch packages as soon as possible after receiving them. 📬 The rest is in the hands of the carrier, but we do our best to make sure you get your package as quickly as possible. 💛

Question 2

🚚What are the delivery options and their prices?

Accepted Answer

We offer delivery by courier to your address, to a pickup point, or to a pickup box.Carriers:Packeta – delivery to a pickup point or box: €2.99GLS – delivery to a pickup point or box: €4.90PPL – delivery to a pickup point or box: €4.99GLS – delivery to your address: €5.90PPL – delivery to your address: €7.99DPD – delivery to your address: €9.90

Question 3

💳What payment methods do you accept?

Accepted Answer

On our online store, you can use the following payment methods:💳 Card Payment:A fast and secure option.The payment is processed through the secure Shopify Payments payment gateway.Your order is processed immediately after a successful payment.🏦 Bank Transfer:A safe alternative, though it may take a bit longer.Don’t forget to include the variable symbol so we can match your payment correctly.A QR code is also available for easier payment.

Question 4

🎁Why can’t I add a gift to my order, and why isn’t it working?

Accepted Answer

We apologize for the situation; this should not happen. If you met the minimum order amount required to unlock the gift, it is likely a technical issue. Please write to us at ordres@purityvision.com or call +420 731 967 685, and we will resolve the issue immediately. Thank you for your understanding.

Question 5

📦My package wasn’t delivered, what should I do?

Accepted Answer

We are sorry that your package has not arrived. If you paid by card or bank transfer, please check whether the order was successfully paid. If it was, please contact us by email or at +420 731 967 685. We will surely resolve the situation together 😊

Question 6

📫 I didn’t manage to pick up my package. What now?

Accepted Answer

Don’t worry, that can happen 😉. The easiest and fastest solution is to create a new order, and we will cancel the original one and match your payment to the new order. If you no longer wish to have the package resent, we will refund your payment. In any case, please inform us at orders@purityvision.com.

Question 7

🎁 Do you offer a discount for the first purchase?

Accepted Answer

Yes! 🥳 We offer a €4 discount on your first purchase. Just enter your email address into the discount pop‑up window. 💌❗ If the pop‑up window does not appear, feel free to contact us:💬 in the chat, or📧 by email – we’ll be happy to help!

Question 8

📦Do you send samples?

Accepted Answer

No, we do not send samples because it is not environmentally friendly and goes against our company philosophy. 🍃 We strive to minimize waste and support sustainability in all areas of our production and packaging. 🌍

Question 9

📦What are the conditions for returning goods?

Accepted Answer

You can find the full conditions for returning goods and refunds here.In case you are returning goods, please send the package to the following address:NaturesCare CZ, s.r.o.Nádražní 190768 05 KoryčanyCzech Republicorders@purityvision.com+420 704 602 573

Question 10

📄What should I do if I want to make a complaint about the goods?

Accepted Answer

Return & Complaint PolicyYou can find our complaint conditions here.If you wish to return goods, please send the package to the following address:NaturesCare CZ, s.r.o.Nádražní 190786 05 Koryčanyorders@purityvision.com+420 731 967 685We will be happy to provide you with a free return code via email at: orders@purityvision.com

Question 11

🧴What to use for eczematous skin/psoriasis?

Accepted Answer

For eczematous skin, we recommend:🤍 Organic Calendula Zinc Ointment – based on a traditional recipe used by our grandmothers. It gently dries, cools, and soothes the skin. 💫💚 Organic Soothing Aloe Vera Gel – has excellent regenerative and calming effects.🤎 Organic Shea Butter – locks moisture into the skin 🔒👉 TIP: For better absorption, apply the butter to damp skin – for example, after using Organic Rose Water 🌹🧬 In the long term, it is important to address eczema from the inside as well and look for the cause of its origin.For psoriasis, we recommend the same products as for eczema, + add one of the floral waters 🌼👩‍🦱 For psoriasis on the scalp, the ideal choice is the Soothing Aloe Vera Gel – gentle but effective.

Question 12

🧴What would you recommend for acne?

Accepted Answer

For acne-prone skin, we recommend a combination of products that regulate sebum, soothe inflammation, and support healing:✨ Bio Power Serum✨ Bio Power Booster➡️ They contain active ingredients that help reduce sebum production, calm inflammation, and improve the condition of the skin.🌼 Bio Zinc Calendula Ointment– speeds up skin regeneration and reduces irritation.💜 Lavender line– has anti-inflammatory and antibacterial effects that contribute to cleaner and more balanced skin.🧡 These products together effectively help in the fight against acne and improve the overall appearance of the skin.

Question 13

🧴What for dry skin?

Accepted Answer

💧 Let’s talk about how to bring vitality and freshness back to your dry skin – step by step 🙏💫1️⃣ Cleansing – the foundation of success👉 For gentle makeup removal, use Organic Rose Cleansing Oil and a cotton washcloth.Apply to damp skin, massage gently, and wipe off.2️⃣ Peeling – gentle removal of dead skin cells🤎 Organic Coffee Face Scrub 3-in-1 removes dry flakes.Use 1–2× a week – apply to the face, neck, and décolleté, massage in circular motions, and rinse off 🚿3️⃣ Toning – preparing the skin for hydration🌸 Use Organic Rose Toner – spray directly onto the skin or apply to a cotton pad to gently finish cleansing.4️⃣ Deep hydration✨ Apply Organic Rose Serum to the face, neck, and décolleté.Massage in circular motions and let it absorb.5️⃣ Nourishment and protection🌹 Use Organic Amber or Organic Rose Facial Oil – they lock in moisture, nourish, and regenerate the skin 🥰6️⃣ Lip care💋 Don’t forget about dry lips – treat them with Vanilla Lip Oil for softness and nourishment.

Question 14

🧴What is suitable for acne?

Accepted Answer

💧 Bio Power sérumThis serum is designed to help with clogged pores and reducing excess sebum.It contains willow bark extract (salicylic acid) and zinc PCA, which help reduce oiliness and redness.It also has soothing effects and supports the skin’s natural regeneration, making it an ideal product for problematic skin.🟡 Bio Calendula Zinc OintmentHelps fight acne, soothes inflamed areas, and slightly dries them out, contributing to faster regeneration.🌿 Bio Soothing Aloe Vera GelVery effective for calming irritated skin and helps with post‑acne regeneration.It is a universal helper for sensitive and reactive skin.✨ Bio Niacinamide SerumHelps reduce dark spots and skin unevenness, improving the overall appearance of the skin.

Question 15

🧴 What for body acne?

Accepted Answer

🔸 Avoid oily scrubsInstead, choose our Organic Calendula Scrub, which not only cleanses but also soothes the skin.🧼 Shower as soon as possible after sportsSweat can clog pores and worsen the skin condition.💡 TIP: For washing, try our gentle Organic Calendula Cleansing Gel – it’s 100% natural and gentle on the skin.Moroccan clay also works great, as it cleanses deeply.💧 Hydration is essentialHydrate your skin regularly – our Organic Floral Waters are an excellent choice.🧺 Maintain textile hygieneChange towels, bed linens, and clothes frequently to minimise the spread of acne‑causing bacteria.👕 Choose natural materialsAvoid synthetic fabrics and tight clothing.Loose cotton pieces are gentler on the skin.🎯 Spot treatment for pimplesUse our Organic Zinc Ointment – zinc dries, while calendula and shea butter regenerate and soothe inflamed areas.🚫 Avoid heavy creams and oilsInstead, try Organic Lavender Oil – apply a small amount to clean, slightly damp skin.💡 TIP: A great alternative is Organic Argan Oil.

Question 16

🧴What helps with seborrhea?

Accepted Answer

🧴 Seborrhea on the scalpWe recommend first softening the affected area with coconut oil.Then wash the hair and gently comb out or lift the seborrheic flakes – always very carefully to avoid irritating the skin.🌿 Seborrhea on the faceWe do not recommend using scrubs or clays, as they can unnecessarily irritate the skin.Instead, choose gentle and soothing care:Hydro Serum – for hydration without heavinessNiacinamide Serum – to even out skin tone and support the skin barrierLavender Ritual – for overall soothing and harmonising of the skin

Question 17

🧴What products are suitable for rosacea?

Accepted Answer

For skin with rosacea, we recommend products that are gentle, hydrating, and soothing:🌿 PURITY VISION Organic Argan, Jojoba, or Rose Oilhelp maintain hydration, protect the skin from irritation, and are suitable even for very sensitive skin.💧 PURITY VISION Organic Niacinamide Serumsupports the renewal of the skin barrier, helping to reduce the symptoms of rosacea and improve skin firmness.🧡 These products together create a gentle and effective routine that helps soothe, hydrate, and protect the skin from external factors.

Question 18

🧴What for perioral dermatitis?

Accepted Answer

🧴 Bio Zinc OintmentIt has antibacterial effects and also regenerates and soothes irritated areas.🌿 Bio Soothing Aloe Vera GelHelps reduce redness and irritation and supports skin healing.💧 Floral WatersFor hydration and nourishment of the skin, we recommend gentle floral waters – for example chamomile or lavender.🧈 Shea ButterSuitable for gentle nourishment and protection of the skin, especially in colder weather.⚠️ Important:If it is a more extensive or persistent problem, we definitely recommend visiting a dermatologist who can determine an accurate diagnosis and appropriate treatment.

Question 19

🧴What helps with pigment spots?

Accepted Answer

✨ To reduce pigment spots, we recommend Bio Niacinamide Serum. It helps even out skin tone, brighten the skin, and gradually reduce the visibility of spots caused by the sun, acne, or hormonal changes.

Question 20

🧴Do you have anything for scars?

Accepted Answer

Yes! For scars we recommend:🌼 Bio Calendula Butter – known for its regenerating and healing effects.🌿 Bio Castor Oil – supports skin renewal and softens scars.❗ Note: Cosmetics should not be used on open wounds. Always wait until the wound has healed before starting scar treatment.

Question 21

🧴How to take care of problematic and oily skin?

Accepted Answer

If your skin is shiny and prone to acne, don’t worry! 🙏🥰With the right care, it can return to balance. 💫🌿 1. Regular and gentle cleansing (2× daily)Use Bio Lavender Cleansing Gel – apply to damp skin, gently massage 🙌 and wipe with a warm wet PURITY VISION cloth or pad.🌿 2. Deep cleansing (2–3× weekly)Use Rhassoul Moroccan Clay 🤎 – mix with water into a paste, apply to the face, and leave on for 1–10 minutes depending on skin sensitivity. Then rinse with lukewarm water.🌿 3. Toning after cleansingUse Bio Lavender Water or Bio Rose Toner – spray directly onto the face or apply with a cotton pad. 🌟🌿 4. Spot treatment of pimplesApply a thin layer of Bio Calendula Zinc Ointment 💙 – it soothes and reduces redness.🌿 5. Nourishment and skin protectionEven oily skin needs hydration! ☀️Apply a small amount of oil or cream to damp skin 💦 – for example, Bio Lavender Soothing Cream, which regenerates and improves the skin’s texture.

Question 22

🧴How to care for mature skin?

Accepted Answer

It’s simple – just include our natural miracles in your routine to help your skin glow and shine with beauty again 💖How to do it? 👇1️⃣ Make-up removal:✨ Organic Rose Cleansing Oil – suitable for make‑up removal and everyday cleansing.Apply a small amount to damp skin, massage in circular motions 🙌 and wipe off with a warm, wet PURITY VISION cloth or cotton pad.2️⃣ Toning:💦 Organic Rose Toner – cleanses, soothes, and prepares the skin for absorbing the next active ingredients 🌟3️⃣ Hydration:💧 Organic Rose Serum – intensive care for the face, neck, and décolleté.TIP: Don’t forget the eye area! ☺️4️⃣ Extra hydration:Before applying cream or oil, moisten the skin with Organic Rose Water 💦5️⃣ Nourishment and protection:🌹 Organic Rose Rejuvenating Cream – brightens, nourishes, and has lifting effects.🌙 If you prefer oils, try the Organic Rose Facial Oil with Prickly Pear and Coenzyme Q10 – you can alternate it with the cream morning and evening.6️⃣ Eye area and pigment spots:💜 Raw Organic Prickly Pear Oil – known as a “natural lifting.”Apply with the roll‑on to the eye area or to fine lines around the lips 💋

Question 23

❓How to use the Bioepil sugar depilation paste?

Accepted Answer

Heat BioEpil in a water bath or microwave to approximately body temperature (so it feels warm to the touch but not hot, with a chewing‑gum‑like consistency). Take out an amount about the size of a walnut. Spread it in one motion onto dry skin against the direction of hair growth in a thin layer about 1 mm thick, making sure the paste stays compact. Let it sit for a moment, then pull it off quickly in the direction of hair growth.

Question 24

❓How to know your skin type?

Accepted Answer

🧼 Clean your faceUse a cleansing gel or oil and then rinse your face with clean water.⏳ Wait a few minutesDo not apply any products – let your skin dry naturally.🔎 Observe how your skin behaves after drying:Dry skin – if your skin feels tight, flaky, or uncomfortably dry after a while, you most likely have a dry skin type.Combination skin – if some areas (e.g. forehead, nose, chin) are oily and others (e.g. cheeks) are dry, it is a combination skin type.Oily skin – if your skin is shiny and oily to the touch even after drying, you have an oily skin type.

Question 25

❓At what age is the skin considered mature?

Accepted Answer

The skin is considered mature from about the age of 35.In this period, the first signs of aging begin to appear — fine lines, loss of elasticity, and reduced hydration.It is therefore suitable to include products with regenerating, firming, and hydrating effects in your skincare routine.

Question 26

👶🏻What products are suitable for children and babies?

Accepted Answer

For children and babies, we have developed a special line of gentle natural cosmetics that respects sensitive children's skin. 🌿🍼 You can find it in the top menu under Cosmetics – Children and Mums – just click and discover everything you need for caring for the little ones. 💛

Question 27

👶🏻 What helps with chickenpox?

Accepted Answer

🧴 Bio Aloe Vera gelA top product for relieving itching – it has a cooling and soothing effect on irritated skin.🟡 Bio Zinc OintmentHelps dry out the pox and also supports healing thanks to the zinc and calendula content.🌼 Bio Calendula Butter or Castor OilGreat for treating post‑chickenpox marks – they soften, regenerate, and nourish the skin.⚠️ Important:These products can help during a typical course of chickenpox, but if the condition is more severe or complications appear, we recommend consulting a doctor or pediatrician.

Question 28

👶🏻What helps with diaper rash in babies?

Accepted Answer

We recommend PURITY VISION Bio Zinc Calendula Ointment for diaper rash 🌼It’s ideal for sensitive baby skin thanks to its soothing, anti-inflammatory, and regenerating properties.🧴 Zinc helps protect the skin from moisture and irritation,🌿 Calendula supports healing and reduces inflammation.Together, they create a protective barrier that:✔️ soothes irritated skin✔️ accelerates its regeneration✔️ is ideal for both prevention and treatment of diaper rash

Question 29

🧴Do the large and small product packages have the same ingredients?

Accepted Answer

The larger and smaller packages of these products have the same ingredients. The classification of products as food or cosmetics—such as floral waters, shea butters, or coconut oils—follows legal requirements. Larger packages are labeled as food because many people use them for baking, cookies, or drinks, although they are also suitable for cosmetic use.

Question 30

🧴How to store serums?

Accepted Answer

🧪 All our serums contain gentle and natural preservatives:Leuconostoc/Radish Root Ferment Filtrate (radish root ferment)Lactobacillus Ferment (an antimicrobial component)❄️ Storing in the refrigerator is possible – it gives the serum an extra cooling effect, but it’s not necessary.☀️ What to avoid?Do not store serums in a hot environment or in direct sunlight, so they maintain their effectiveness and stability.

Question 31

🧴How to apply serums correctly?

Accepted Answer

🚫 Don’t mix serums in your palmSome ingredients may interfere with each other, for example in terms of pH, which can reduce their effectiveness.📑 Layer serums step by stepApply them one by one, always after the previous serum has fully absorbed.🧈 Retinol serum – the sandwich methodFirst apply a hydrating layer (e.g., Hydro), then the Retinol Serum.This method minimizes irritation and ensures correct layering.🔄 Alternating serumsSome active ingredients, such as retinol or Power Serum, are best alternated, especially for sensitive skin.⚖️ Maximum of 2 serums at onceWhen layering, use no more than two serums to prevent gelling effects and unnecessary skin overload.

Question 32

🧴Is it okay if I have lumps in the zinc ointment?

Accepted Answer

Yes, lumps may appear due to temperature changes during transport or storage — for example, if the ointment was exposed to heat and then slowly solidified.🧈 The main ingredient of our Bio Zinc Ointment is shea butter, which naturally tends to form lumps when it melts and then cools slowly.During this process, the original whipped texture may also be lost.🔧 How to remove the lumps?Gently melt the ointment in a water bath (be careful not to burn yourself!).Then place it in the freezer to let it solidify quickly.❄️ After this process, it may no longer be as whipped, but the lumps will disappear and the ointment will be pleasant to use again.

Question 33

🧴Why don’t you use pipettes instead of pumps?

Accepted Answer

Pipettes can be less hygienic if used incorrectly. If the pipette touches the skin while applying the product, bacteria can transfer back into the bottle, reducing the quality and safety of the entire contents. A pump is a more practical and hygienic option, which is why we prefer it for serums and oils.💡 TIP: If you prefer a pipette, you can purchase one separately in the Cosmetics – Accessories section on our e‑shop.

Question 34

✨ How to correctly use and combine serums?

Accepted Answer

🧼 Apply to cleansed and toned skin, leaving a few minutes between serums.🌞 Morning: Bio Hydro2 + Bio Vitamin C – hydration and brightening.🌙 Evening: Bio Niacinamide + Bio Retinol – overnight regeneration.🔴 For acne: Bio Power Serum – apply locally or to the whole face.⚠️ Do not combine: Bio Retinol with Bio Power or Vitamin C.🐢 Start slowly – begin with a small amount, then gradually increase.

Question 35

🤰Which products should I avoid during pregnancy or breastfeeding?

Accepted Answer

During pregnancy and breastfeeding, women should not use products containing retinol, as it may affect fetal development and can pass into breast milk. Bakuchiol, although considered a natural alternative, should be used with caution because there is still insufficient research confirming its safety during pregnancy and breastfeeding. Therefore, during pregnancy and breastfeeding, avoid:PURITY VISION Bio Retinol Serum 30 mlPURITY VISION Bio Ultra Recovery Night Serum 30 mlPURITY VISION Bio Hydro Ultra Recovery Booster 100 ml

Question 36

🤰 Can I use the Bio Coffee Peeling during pregnancy?

Accepted Answer

Yes, coffee scrub can be used during pregnancy. ☕👶 It will not increase blood circulation to a level that would cause problems or make it unsuitable for pregnant women.

Question 37

👶Are the products gentle on children’s skin?

Accepted Answer

Our products labeled as children’s products are carefully tested for ages 0–3 years, meaning they meet strict safety and dermatological standards. They are designed to be gentle on delicate baby skin, contain no irritating ingredients, and are suitable for daily use, providing maximum protection and comfort.

Question 38

⚠️Are there products that must not be used together or combined?

Accepted Answer

Yes, this concerns our serums containing active ingredients, and the appropriate combinations are described below:HOW TO COMBINE SERUMS?Bio Vitamin Serums contain a high amount of active ingredients that provide deep skin care, but it is important to follow a few rules:When using facial serums, it’s important to first test whether the active ingredients suit your skin. Therefore, we recommend starting with a small amount of serum a few times a week. Once your skin adapts, you can gradually increase the amount and use it more regularly.When combining serums, always make sure the first layer has fully absorbed before applying the next one.If you use Bio Retinol Serum, make sure not to combine it with Bio Power Serum or Vitamin C Serum, as this may cause skin irritation.

Question 39

🧽What is the difference between the coffee scrub and the calendula scrub?

Accepted Answer

🌼 Calendula scrubThe main ingredient is sugar, which gently exfoliates the skin.Contains calendula, known for its regenerating and healing effects – ideal for sensitive or irritated skin.☕ Coffee scrubContains ground organic Arabica coffee.Caffeine helps improve skin elasticity, reduce loose contours, and fine lines.🧴 Both scrubs have unique formulas – the best choice depends on your skin type and its current needs.

Question 40

☀️ Do you offer products with SPF?

Accepted Answer

We do not offer SPF products yet. However, we are aware of their importance and are considering this option for the future. 😎

Question 41

🌹 What is the difference between rose water and a toner?

Accepted Answer

Rose water is a gentle floral water from Damask rose that refreshes, hydrates, and soothes the skin. It is ideal for daily toning, especially for sensitive or irritated skin.Rose toner, on the other hand, has a richer formula and contains active ingredients that work more specifically on the skin:🌿 Glycerin – hydrates and softens💧 Hyaluronic acid – deeply hydrates✨ Vitamin C (Sodium Ascorbyl Phosphate) – brightens and provides antioxidant effects🍋 Lactic acid – gently exfoliates and evens out skin tone👉 Summary:Rose water = gentle, natural careRose toner = more intensive action thanks to active ingredients

Question 42

❓ Is it possible to use Bio Castor Oil internally?

Accepted Answer

🧴 We purchase castor oil in food-grade quality.📜 However, legislation does not allow combined-purpose products.➡️ By law, a product is either classified as a cosmetic – in which case it must not be ingested, or as a food product – in which case it must not be applied to the skin.🔍 This is exactly why we offer multiple variants of coconut oil and shea butter.⚠️ You should always consult a doctor or expert before considering internal use to avoid harming your health. 🩺

Question 43

❓Can I use Bio Coffee Scrub as a face scrub?

Accepted Answer

Yes, it is possible, but with caution! ⚠️ 👩‍🦰 Sensitive skin may react negatively, so we recommend testing it on a small area first. 🙂 If you don’t have sensitive or problematic skin, it shouldn’t be an issue. ✨ However, for the face we recommend the Bio Coffee Facial Scrub 3‑in‑1, which is gentler and specifically designed for facial skin. 💆‍♀️

Question 44

🧼 Can I use clay every day?

Accepted Answer

Yes, you can use Rhassoul Moroccan clay every day to cleanse your skin. ✨💧 However, it should be rinsed off immediately after application — it is not recommended to leave it on for longer with daily use. 🧖‍♀️ You can use it as a face mask 2–3 times a week for deep cleansing and regeneration.

Question 45

🧪How is it possible that there is aluminum in the Deo Crystal?

Accepted Answer

It is important to distinguish which type of aluminum (or its compound) is involved. 🧊 Our deodorant contains Potassium Alum – a natural mineral salt that shows no negative effects when applied to the skin. 📚 No study has so far proven this compound to be harmful. ✅ All our products undergo strict quality control and are approved by the State Health Institute.

Question 46

♻️ Is it possible to return used product packaging?

Accepted Answer

This is definitely something that is being worked on. One of our main criteria has always been sustainability ♻️ – returning packaging may seem like the best solution at first glance, but in reality the process is very complex and energy‑intensive. That’s why we want to find the most efficient way to get the packaging back to us, clean it, and reuse it. ☺️🙌🏽💚 It’s a path we are moving toward, and at the same time we don’t want to make compromises that would ultimately go against the values of the entire PURITY VISION concept.

Question 47

What is the origin of the collagen contained in the products?

Accepted Answer

We use plant-based collagen, which is derived from corn, soy, and wheat. This type of collagen provides comparable benefits for the skin to animal-derived collagen. ✨ It revitalizes the complexion and helps reduce wrinkles, supporting a youthful and healthy appearance of the skin.

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